RETURN POLICY

At Rawtech, we are committed to providing our customers with high-quality automotive products and services. We understand that there may be instances where you need to return a product or request a refund. Please review our return policy carefully to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

• You are eligible to return a product or request a refund if you have purchased it directly from our website (www.rawtech.co.in)
• Returns are accepted within 7 days after delivery of shipment.

2. Items that can be returned:

• Unopened and unused products in their original packaging.
• Products with manufacturing defects or damage incurred during shipping.

3. Items that cannot be returned:

• Products that have been used or opened.
• Products without original packaging or missing parts.

4. Return Process:

To initiate a return, follow these steps:

• Contact our customer support team at rawtech7@gmail.com or +91 84228 46595 to request a return authorization.
• Provide the following information when contacting us:
• Order number
• Product description
• Reason for the return

5. Return Shipping:

• If the return is due to a manufacturing defect or damage during shipping, Rawtech India will provide a pre-paid return shipping label.
• If the return is for any other reason, the customer is responsible for return shipping costs.
• Please securely package the product to prevent damage during return shipping.

6. Inspection and Refund:

• Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• If the return is approved, we will process the refund to the original payment method within 2 business days.

7. Refund Options:

• Refunds will be issued in the same form as the original payment.
• If the original payment method is unavailable, refunds will be issued in the form of store credit.

8. Exchanges:

• We do not offer direct product exchanges. If you wish to exchange a product, you must return the original product as described in this policy and place a new order for the desired product.

9. Contact Information:

If you have any questions or concerns regarding our return policy, please contact our customer support team at rawtech7@gmail.com or +91 84228 46595

Rawtech India reserves the right to modify or update this return policy at any time. Please check our website for the most current version of the policy before making a return.

We appreciate your business and look forward to providing you with top-quality automotive & Home Care products. Thank you for choosing Rawtech India.